SHAN ZU SHOP offers a rock-solid 30-day 100% money-back guarantee and a 90-day warranty against defects. We stand behind our products and our customers, always. Like you, we strive for greatness every day, in our products and our service. If the quality of one of our items does not meet your expectations, we will provide a refund or exchange.
Although we are confident in the care and craftsmanship that goes into each SHAN ZU product, we understand sometimes the unexpected can occur. If one of our items does not meet the caliber it should, please connect with us at hello@shanzushop.com.
Please include:
Your full name
Order number
A description of the issue
An image that clearly shows the faulty item
We can only provide guarantees for items purchased directly from SHAN ZU SHOP.
Shipping
We strive for perfection in our products, so in the event that something doesn’t meet expectations, we will issue a refund or exchange.
For more information about a return and refund, please checkout here.
Although our orders usually ship within 48 hours of purchase, please note that delivery times may vary from 5 to 7 days. Once an item is picked up by a carrier, a tracking number will be generated and sent to your email.
To comply with Postal Regulations, knives must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.